Welcome to the accounting and billing area. We have some very important facts about our billing system and procedures. Please take a minute to read the facts below, they will save you time and hopefully lower your stress level. Please remember, accounting is always glad to help you with any issues and we thank you for your continued support.
It is critical that you always keep your billing profile email up to date, this is the primary way we contact you regarding all accounting issues.
“Could you tell me what this charge is for?”
Customers should never need to ask this question if they view their billing statement. We do not email detailed charges, instead we have all the details placed directly into your web hosting control panel. Complete and easy to read details 
of any charges in your account are all located in the billing area of your hosting control panel under “billing statement”. This statement may even be printed out. We do not send out warning/invoice emails of pending billing, we only send emails of general charges to your credit card or if there is a problem with the payment being made on time.
When you sign up for hosting you agree to automatic debit/renewal of your account based on the billing period you selected at signup. Put another way, we charge your credit card and renew your account when due, until you advise us otherwise at least five days in advance of next period to stop the account.
Currently, PayPal payments must be made manually, please use the billing profile in your cp to expedite payments being placed in your account.
Want to know more? We have included 2 links to our online user manual to explain billing statement and billing profile items in even more detail.
MAKE PAYMENT
Please always make payment from your web hosting control panel or the link sent in your emailed invoice. You are not required to have a PayPal account to make payment with your credit card at PayPal's website, all that is required is a valid credit card.
ONLY if you are unable to login to your web hosting control panel or follow the payment link in your emailed invoice should you use the below link to send your payment.
Click Below to Send Payment via PayPal
PAYMENT FAILURES
PayPal: PayPal payment was not received (Note: PayPal payments must be sent by you each billing period.) To make a payment, please use the submit query in your control panel, located in your billing profile. This automatically applies your payment to your account. Click submit query. You'll be redirected to PayPal web interface to make the payment. You are not required to have a PayPal account to make payment with your credit card at PayPal's website, all that is required is a valid credit card.
If you have sent payment and it was not applied to your hosting account, let us know the date and email address you used as well as the paypal transaction ID of your PayPal payment.
Checks: We do not have your check or money order payment on file.
Mailing address is:
Our Internet Inc.
5309 W.Broward Blvd #310
Plantation, FL 33317, USA
